Shipping and Delivery Policy

At Sequential Racing, we aim to deliver your order quickly, safely, and with full transparency. Please review the details below regarding our shipping and delivery processes.

 

Processing Time

Orders are typically processed within 1–2 business days (excluding weekends and public holidays). During promotional events or high-demand periods, processing times may be slightly extended.

If there are any unexpected logistics or supply chain delays, we will notify you via email or SMS as soon as possible.

 

Shipping Methods

We offer multiple shipping options to suit both domestic and international customers:

  • Domestic (Australia): Standard and express shipping available. Estimated delivery time is 2-7 business days.

  • Custom Orders: Some products are made to order and may require 7–14 business days for processing and dispatch.

  • Pre-Orders: Lead times for pre-order items vary by product, typically between 7–14 business days.

  • International Orders: Delivery times can range from 2–6 weeks, depending on your location, product size and courier network.

 

Shipping Costs

Shipping charges are calculated based on the volumetric weight of your order and the delivery zone, using real-time courier rates.

These costs are clearly shown during checkout after you enter your shipping address, and before payment is completed. They are passed through directly from the courier for full transparency.

 

Tracking Information

Once your order is shipped, you will receive a confirmation email or SMS with your tracking number. It may sometime require 1-2 business days for a tracking to be updated.

You can track your shipment using this information or through your customer portal., allowing you to stay updated on your delivery status.

 

Delivery Policy

Estimated Delivery Times

Delivery times are estimates only and may vary depending on your location, courier performance, and external factors such as weather or customs delays.
If your shipment is impacted by any unforeseen logistics delays, we will inform you promptly.

Delivery Address Accuracy

Please ensure that your shipping address is entered correctly and completely during checkout. Sequential Racing is not responsible for lost or delayed shipments caused by incorrect address details.

If changes are needed after placing an order, contact us immediately at sales@sequentialracing.com.au. We will do our best to assist before dispatch.

Delivery Completion

Once tracking confirms your package has been delivered to the provided address, delivery is considered complete. If you suspect an issue, please contact us for support.

 

International Buyers – Customs & Duties

International shipments may be subject to customs duties, taxes, additional fees or other import charges based on your country's regulations.

Sequential Racing is not responsible for these fees, and they are the responsibility of the customer. Customs charges vary between countries, and we are unable to predict or cover these costs.

If an international order is held or returned due to customs issues, the customer is responsible for:

  • Return shipping

  • Customs handling fees

  • Any damage or loss incurred during return transit

 

Contact Us

If you have any questions regarding shipping, delivery, or tracking, please contact us at:

📧 sales@sequentialracing.com.au

We’re here to help and ensure your experience with Sequential Racing is smooth from order to delivery.

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